EasyPay Paye aims to provide clear information about charges and transactions.
Customers may request a refund where the applicable service or transaction is eligible for a refund.
Refund eligibility may depend on:
Certain completed services, transaction fees, card-related charges, or third-party charges may not be refundable where permitted by applicable terms.
Any applicable non-refundable charge should be communicated before confirmation.
If you believe a transaction was unauthorized, contact us immediately:
Please include:
Do not send passwords, PINs, CVV codes, or other unnecessary security credentials by email.
We will review transaction disputes based on available information and applicable provider rules.
Where a third-party payment or card provider controls the dispute process, additional procedures may apply.
Refund processing times can vary depending on the payment method, transaction type, payment provider, card issuer, and banking system.
Refund and dispute requests should be submitted to: